Cancellation Policy

Effective 8 September 2026

This policy explains how recurring Snoosh subscriptions may be cancelled.

1. Cancel anytime

Customers may request cancellation of their Snoosh subscription at any time. Cancellation stops future renewals once the cancellation has taken effect.

2. Monthly renewal

Recurring subscriptions may automatically renew at the end of each billing period until cancelled. Customers who do not wish to renew should cancel before the next scheduled billing date.

3. Access after cancellation

Unless otherwise required by law or stated at the time of cancellation, cancelling does not automatically refund a subscription period that has already started. Where applicable, paid access may continue until the end of the period already paid for.

4. How to cancel

Customers can request cancellation using the cancellation method available in their Snoosh account, where provided, or by contacting hey@Snoosh.co.za. Please use the email address associated with the Snoosh account so the request can be verified.

5. Account closure

Cancelling a paid subscription and closing a Snoosh account are separate actions. Customers wishing to close an account should contact Snoosh. Certain records may need to be retained where reasonably required for legal, regulatory, security or accounting purposes, subject to applicable law and our Privacy Policy.

6. Billing disputes after cancellation

If you believe a payment was taken after your cancellation should have taken effect, contact Snoosh with the relevant transaction details. Eligible cases will be handled under the Refund Policy.